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Suwandi, S., Sujono, J. and Hermawati, W. 2022. Does customer service quality influence customer decision making process to use bank plan savings product? a study at Bank Mandiri Cirebon Siliwangi Branch. Journal of Enterprise and Development (JED). 4, 1 (Jun. 2022), 1–11. DOI:https://doi.org/10.20414/jed.v4i1.4783.