ROLE OF SOCIAL SUPPORT TOWARD STUDENT ACADEMIC SELF-EFFICACY IN ONLINE LEARNING DURING PANDEMIC

The Covid-19 pandemic has changed many government policies. The online learning policy reaps various negative responses, including doubt and anxiety in students regarding academic success. Students need high self-confidence or self-efficacy to attend learning suitably and produce the desired results. Therefore, this study aims to describe the description of student self-efficacy and its role in establishing online learning success and the social support contribution to student academic self-efficacy. The research method used is a qualitative approach with the primary data in a literature review collected through various search pages for scientific journals, books, and government regulations. Data analysis used descriptive analysis by describing the research results in illustration form. The study results explain that some students' academic self-efficacy is high, and others are in the middle to lower category. Then, sources of social support, such as parental support, teacher support, close friend support, and classmate support, affect online learning. In addition, social support has a decisive role in enhancing students' academic self-efficacy. Thus, this research can be used as an evaluation material in education and a reference in making policies.


INTRODUCTION
Many countries transform from traditional learning to emergency online learning during Covid-19. However, many students remain to respond to it negatively. For example, in New Zealand, 39% of students reported difficulty maintaining motivation during their studies. It is caused by instructors' or Furthermore, the role of social support toward academic self-efficacy is distinguished. Social support will increase the confidence in completing the academic demands (Akanni & Oduaran, 2018). Another study in the online learning context revealed that social support was identified as a partial mediating factor for self-efficacy (Zhou & Yu, 2021). In addition, a higher level of social support will encourage students to achieve higher achievement with education than those with lower perceived social support (Achour & Nor, 2014). In comparison, students who perceived a lack of social support were more likely to suffer academic stress (Wistarini & Marheni, 2018).
In conclusion, students who had passed transition emergency from traditional learning to online learning are experiencing numerous obstacles.
However, significant gaps remain in investigating the solution related to this problem, especially social support and self-efficacy issues. Moreover, it was not straightforward to uncover studies related to online learning that concentrated on self-efficacy, specifically related to online learning success in the context of pandemic . Some studies only focused on analyzing the advantages and disadvantages and the challenges and opportunities of online learning during the pandemic (Adedoyin & Soykan, 2020;Alghamdi et al., 2020). While this study focuses on discovering the description of academic self-efficacy, the role of social support in online learning, and social support toward academic self-efficacy during the pandemic.

Online Learning During Pandemic
Online learning is defined in four main ideas. First, it utilizes technology in presenting education. Second, it provides asynchronous instruction in multiple ways. Third, the characteristic of online learning is an interactive discussion that requires high cooperation from students and teachers.
Finally, it is involved physical distancing (Singh & Thurman, 2019). However, the pandemic constructs a different structure because many elements in . ROLE OF SOCIAL SUPPORT TOWARD STUDENT ACADEMIC SELF-EFFICACY IN ONLINE LEARNING DURING PANDEMIC. Jurnal Tatsqif, 19 (2), 133-154. https://doi.org/10.20414/jtq.v19i2.4221 136 education are striving to adjust to this emergency regulation. It also results in various consequences between students, particularly regarding the government's lack of preparation and socialization (Adedoyin & Soykan, 2020).
During a pandemic, students encounter many obstacles and distractions in online learning, especially internet connection problems (Abou-Khalil et al., 2021). In addition, a study revealed that 51.7% of the population suffers academic stress from many aspects, such as psychological, physiological, and cognitive aspects that count as a high category (Indriani, 2021). Therefore, online learning in a pandemic requires convenience, support, and high service quality (Jin et al., 2021).

Social Support
Social support is the extent to which individuals believe that they are trusted and loved, appreciated, and became a member of a mutual system. Supportive interactions among people pose a protective factor from chaos or pathological cases (Cobb, 1976). In addition, an adequate level of support will reduce stress and any others symptomatology (Winemiller et al., 1987). Moreover, a study by Cohen and Wills (1985) distinguished the association between social support and people's general well-being.
Nonetheless, those definitions are mainly raised from clinical issues. As for the educational context, social support is a robust behavior for children and adolescents in school environments to advance in education. For instance, social support from various sources provides help to the students in adjusting to problematic issues and learning difficulties (Malecki & Elliot, 1999). Moreover, social support contributes significantly to diminished school maladjustment. It has also become a solution for some of the most complex academic procrastination, plagiarism, and skipping school (Demaray & Malecki, 2002).
Specifically, there are four sources of social support for students in an educational context: support from parents, teachers, classmates, and close friends (Malecki & Demaray, 2002). In addition, there are four aspects of social support. The following are detailed descriptions:

Emotional Support
Emotional support defines as being emotionally present to someone when they need us. It demonstrated various emotional types as support, such as trust, caring, compassion, love, acceptance, and intimate interaction (Tardy, 1985).

Instrumental Support
Instrumental support defines as a helping behavior in various forms, such as lending money, helping in a difficult situation, spending time together, and affording materials needed. When necessary, it also involves practical help and providing tangible assistance such as bringing tools (Wills & Shinar, 2000).

Informational Support
Informational support is defined as providing knowledge or advice to someone (Malecki & Demaray, 2003). For example, they give precious insight as a problem solving, presenting information related to the problem, providing guidance in many alternatives, and advising effectiveness to more appropriate circumstances.

Appraisal Support
is not how a person likes himself or how much someone appreciates any given task, but self-efficacy is how confident a person is to achieve the expected outcomes (Malkoç & Mutlu, 2018). In other words, self-efficacy is a person's judgment on his ability to produce and carry out behaviors leading to getting specific goals (Bandura, 1977(Bandura, , 1997. In education, self-efficacy is one of the essential keys to creating student achievement in the educational process (Cahyani & Winata, 2020). Academic self-efficacy is defined from Bandura's self-efficacy theory, that is, an individual belief (conviction) that they can successfully perform at a designated level on an academic assignment or attain a specific academic purpose (Luszczynska et al., 2005;Prihastyanti & Sawitri, 2018;Schunk & Pajares, 2002). Bandura (1977) declares that in social learning analysis, expectations of personal efficacy are based on four critical sources of learning: performance accomplishments, physiological states, vicarious experience, and verbal persuasion. Shofia (2021) declares that these four sources of efficacy could be condensed into a hierarchy. Performing repetitive tasks is the most potent source because it is based on first learning. Thus, a person can instantly know whether he has endured success or failure. The other three sources are all based on indirect information. Self-efficacy also influences behaviors and environments (Bandura, 1997). Schunk and Dibenedetto (2016) argue that self-efficacy influences students in three behaviors: self-regulation, learning motivation, and achievement. For example, students who feel more prosperous in learning should be more likely to engage in self-directed learning. In turn, self-efficacy can be affected by behavioral results such as progress and goal attainment and environmental inputs such as feedback from teachers, support from the parents, and social connections with peers.

METHODOLOGY
This study employs qualitative methods through a literature review technique. This method is primarily focused on collecting various research sources such as journals, books, official government websites, and published reports as data sources (Sugiyono, 2018). In addition, literature review studies can be carried out when the research objectives have been determined clearly. In addition, secondary data sources support the analysis and answer the research problems (Zed, 2014). Moreover, this study has satisfying data sources related to social support and self-efficacy in online learning. Therefore, the literature review approach is suitable for describing an analysis related to the research problem.
Furthermore, the data collection procedure in this study consists of multiple-stage, e.g., determining the problem and research topic, collecting data from various resources such as Elsevier, Science Direct, Google Scholar, Scopus, Taylor, and Francis Online, e-resources national library, and ProQuest.
The keywords used in the search include online learning during the pandemic, social support, self-efficacy, and academic self-efficacy.
In addition, the study analysis applies descriptive analysis techniques that describe the finding narratively. The descriptive is to answer three research questions: how the description of self-efficacy in online learning during a pandemic; how is the role of social support in online learning during a pandemic; and how is the role of social support toward self-efficacy in online learning during the pandemic.

Pandemic
In the online learning context, academic self-efficacy has been studied with various variables in research, including motivation, academic success, procrastination, academic flow, academic resilience, and academic burnout (Erdianto & Dewi, 2020;Pantu, 2021b;Permatasari, Sutanto, et al., 2021;Svartdal et al., 2021). From these various studies, academic self-efficacy can be a robust predictor in influencing other variables. Consequently, students need academic self-efficacy abilities due to the various challenges they face in online learning. For example, the transformation of learning from face-to-face to online learning affected providing the material that is not optimal, and anxiety cannot follow lessons, stress, and depression (Lemay et al., 2021;Tsuroya, 2020). However, online learning also has various positive impacts, such as avoiding Covid-19, not encountering learning loss, and students adapting to new technology (Yazid & Neviyarni, 2021). Therefore, students must have high academic self-efficacy to avoid the negative impacts of online learning.
Various studies on academic self-efficacy during a pandemic confirm the critical role of academic self-efficacy for students. Academic self-efficacy can enhance academic performance during online learning. This research means that if a student's academic self-efficacy is high, the student will also get high academic results (Yokoyama, 2019). Academic self-efficacy influences academic performance in online learning and a more general context, precisely in face-to-face learning conditions (Honicke & Broadbent, 2016).
The impact of academic self-efficacy on academic performance is so high because students with high academic self-efficacy also tend not to experience academic procrastination (Khotimatussannah et al., 2021;Li et al., 2020;Malkoç & Mutlu, 2018;Rahmadina et al., 2020). In addition, students with high academic self-efficacy also have an academic flow to focus on completing the tasks given during online learning (Pantu, 2021b Another study conducted by Pantu (2021a) also explained that the higher the semester students, the lower their academic self-efficacy.

The Role of Social Support in Online Learning During Pandemic
Reviewing the role of social support during online learning is necessary to describe three primary objectives. First, it determines the most influential source of support for students in online learning. Second, it showed students' perceived social support levels so that many elements could improve their support. Third, it decides which supporting aspects become a more prominent role in online learning during the pandemic, such as emotional, instrumental, informational, and appraisal support.
In addition, a different source of support will display different form functions. For example, most familial support provides instrumental support for students such as technology, the internet, and other convenient circumstances during learning. Therefore, it is the most influencing source of support in students' learning progress (Permatasari, Ashari, et al., 2021).
Specifically, parents provide emotional support in learning through their involvement. This form of participation has a positive role in adolescent commitment and perseverance toward online learning. Therefore, parents should synergize with the digital revolution and provide direct guidance to children (Lawrence & Fakuade, 2021). Additionally, parents' support in learning will enhance performance during a hard adjustment in a pandemic (Tus, 2021). Thus, parents also should provide high emotional support.
Furthermore, peer groups such as close friends' and classmates' support remain essential because social issues are obstacles to online learning programs. Especially in facing the challenges of isolation in physical distancing regulation during the lockdown (Lemay et al., 2021). At the same time, students need direct interaction and face-to-face bonding with friends and classmates. A study found that students were more engaged during the Question and Answer session in online learning. It was shown that students seemed to be active when they knew that their friends were also online. It was become a strengthen factor during the study (Jansson et al., 2021).
Therefore, friends' support is considered positively influential for students to keep high participation in education.
Finally, teachers' support also enhances the experience in online learning. Some studies revealed that students believe that teachers' support through empathy, authenticity, and providing emotional and informational support on the platform will help them flourish in their education (Literat, 2021). Moreover, bonding with the teacher will remain a strength when teachers can utilize social media. In addition, it will become fundamental support during emergencies online learning, where face-to-face opportunities are decreased (Jogezai et al., 2021).
In conclusion, every source of support has a varied role in online learning programs. It is further associated with the different aspects provided. For example, parents are expected to provide emotional and instrumental support through supplying learning material and being involved as emotional support in the children's learning processes. As for friends, students were intended to receive emotional support that satisfies the need to socialize with others. While teachers provide extensive support, they develop informational and appraisal support that accommodates the knowledge and evaluative feedback.

Learning During Pandemic
There must be an effort to increase students' academic self-efficacy in online learning. Academic self-efficacy will affect choices, goals, reactions, emotions, efforts, adjustments, and rejections in undergoing academic demands. If students' academic self-efficacy is high, they will be calmer and have a more positive perspective on online learning. Meanwhile, students with low academic self-efficacy lack self-confidence, doubt themselves, and avoid complicated tasks given in online learning (Permatasari, Sutanto, et al., 2021). Therefore, it is crucial to discover the factors or variables influencing academic self-efficacy to advance online learning.
Social support will become an impactful event in individuals' lives and influence students' motivation to thrive the academic difficulty. A study found that perceived social support is positively related to academic selfefficacy, even it is not mediated by the adjustment process in education and life satisfaction. However, social support will increase the confidence in completing the academic demands (Akanni & Oduaran, 2018). Another study in the online learning context revealed that social support is positively associated with home-quarantined Chinese college students' online learning self-efficacy and well-being. Social support was identified as a partial mediating factor of online-learning self-efficacy (Zhou & Yu, 2021). In addition, a higher level of social support will encourage students to achieve higher achievement with education than those students with lower perceived social support. It is further necessary for students to adjust and become more prosperous in life (Achour & Nor, 2014). In comparison, students who perceived a lack of social support were more likely to be slightly severely depressed, associated with aspects of burnout, including an increased risk of experiencing emotional exhaustion or having a sense of low personal accomplishment. Moreover, students who lack social support tend to experience academic stress (Wistarini & Marheni, 2018).
In addition, various sources of support have different roles in forming student academic self-efficacy. However, these resources may also perform it to serve as a team. For example, positive collaboration between teachers, parents, and school psychologists appears beneficial for students. Schools that have developed successful partnership programs between parents and teachers significantly improve students' efficacy (Kourkoutas et al., 2015).
Besides, students who received more detailed feedback significantly increased their self-efficacy. It is further categorized as appraisal support when it becomes the opportunity to discover students learning progress through evaluation and appreciation (Peechapol et al., 2018). However, providing accommodations and positive beliefs to students was not sufficient to increase students' academic self-efficacy. They need strong support from institutional, familial, and peers (Mana et al., 2020). In conclusion, between aspects of social support and source of support will present a different function toward self-efficacy. Therefore, this study describes respective sources and aspects of social support toward academic self-efficacy.
First, perceived family support had significant positive associations with academic self-efficacy. It further will lead to positive effects on motivations (Bagci, 2018). Another study presented that parents' educational aspirations for their children (informational and appraisal supports) stood out as a powerful positive predictor for adolescents' academic self-efficacy, engagement and, intrinsic motivation in learning. This finding indicates that students who perceived that their parents appreciated their education and had high expectations for their academic success could feel interested, engaged, and convinced towards their academic challenges (Fan & Williams, 2010).
Second, peer relationships and interactions are acknowledged as crucial for enhancing the quality of education and student learning. Especially peers support provides liking and belonging in a social relationship (Hughes & Chen, 2011). It is also a reciprocal cycle benefit because the more students are perceived as helpful and preferred as collaboration co-workers by many others at the beginning of the semester, the more they are proposed to discuss personal issues or friendship (Zander et al., 2018).
Third, high motivation students are affected by teachers' support through the mediation of academic self-efficacy (Liu et al., 2017). High onlinelearner interaction between students, content, and teacher are likely to demonstrate higher self-efficacy for education and satisfaction with the course. Therefore, teacher professional development programs that present didactic instruction and modeling in creating a positive social-emotional context will improve the educational achievement of all students (Hughes & Chen, 2011).
Finally, all stakeholders of online education, such as students, teachers, institutions, society, and parents, pose a crucial role in its implementation.
Educators and developers operating online should create engaging lessons as a form of support, especially for the millions of first-generation and young participants of online education who possess low self-confidence in their abilities (Kundu, 2020). Therefore, even multiple sources of social support have their respective role. However, these all were required to increase academic self-efficacy to advance in the online learning program.

CONCLUSION
The discussion above explains that student academic self-efficacy during online learning does not flourish, even in some studies in the lower middle category. At the same time, high academic self-efficacy influences students' ability to strive in online learning. Meanwhile, the level of academic selfefficacy that is causing individual belief (conviction) is not optimal; consequently, they cannot optimally perform at a designated level on an academic assignment or attain a specific academic purpose. Additionally, every source of social support has a different role during online learning. For example, parents are expected to produce emotional and instrumental support by supplying learning material and being involved as emotional support in the children's learning processes. As for friends, students intend to obtain emotional support that satisfies the need to socialize with others.
While teachers support the majority comes up with informational and appraisal support that accommodates the knowledge and evaluative feedback. In addition, social support is a variable that significantly affects academic self-efficacy during online learning. Moreover, four sources of social support are parental support, teacher support, close friend support, and classmate support, which influence academic self-efficacy. Therefore, outstanding support from the four sources of social support is needed for students' academic self-efficacy to be high.
Furthermore, this research has implications for three sectors. First, the government can utilize this study's results as a policy regulator to publish policies to enhance student success in online learning. Second, as a policy material for schools to encourage support from teachers and fellow students in the learning process. Finally, this study's results will assist parents in providing support to students to complete student requirements and maximize learning outcomes.