Impact of information technology on the factors constituting the competitive ability of 2- and 3- star hotels in Hanoi
Article Sidebar
Main Article Content
Abstract
Purpose: To examine the impact of information technology on the competitive ability of 2- and 3-star hotels in Hanoi.
Method: This study used desk research and surveys to collect data. Then, the data was processed by using SPSS 20.0 and AMOS 20.0 with the Reliability Testing, the Exploratory Factor Analysis (EFA), the Confirmatory Factor Analysis (CFA) and the linear SEM analysis.
Result: The results show that information technology has positive impacts on the 05 factors that constituting the competitive ability of 2- and 3-star hotels in Hanoi: market-oriented ability, marketing ability, organizational management ability, resource mobilizing ability, social capability.
Contribution: The research addresses a significant and relevant area in the field of hospitality and technology while providing valuable insights into how information technology adoption can enhance the competitive ability of 2- and 3-star hotels in Hanoi. Moreover, the findings may have implications for policymakers and industry stakeholders. It could inform government initiatives or industry associations on how to support IT adoption and competitive ability in the hospitality sector. At the same time, it can also contribute to the broader discussion on the role of technology in the hospitality industry and its implications for both businesses and consumers in future researches.
Downloads
Article Details
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
References
Adeyemo, A., Kemiki, O., Unekwu, J., A., Ayoola, A. (2015). Factors Influencing the Use of Information and Communication Technology in Real Estate Practice in Minna. ATBU Journal of Environmental Technology. 8.
Alkandari, A. A., Abubakar, M. A., & Ramayah, T. (2017). The impact of information technology (IT) governance and strategic IT alignment on firm performance: A resource-based view. Computers in Human Behavior, 75, 424-438.
Ang, T.C., Chordia, T., Mai, V.V.A., Singh, H. (2022). The Marketing Capability Premium, The Review of Asset Pricing Studies, 12 (4).
Ambastha, A. and Momaya, K. (2004). Competitiveness of Firms: Review of theory, frameworks and models, Singapore Management Review, 26 (1).
Azzouz E. & Zhang Y. F. (2013). "The Relationship between Activity Based Costing, Business Strategy and Performance in Moroccan," Journal of Accounting and Management Information Systems, 12(1).
Bagheri, A., & Habibi, M. R. (2018). The impact of information technology governance on organizational performance: The mediating roles of information security governance and trust. International Journal of Information Management, 39, 154-167.
Buhalis, D. and Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research. Tourism Management, 29 (4).
Chathoth, P. K., Ungson, G. R., Harrington, R. J., Chan, E. S., & Kandampully, J. (2016). Customer experience management in hospitality: A literature synthesis, taxonomy, and research agenda. International Journal of Contemporary Hospitality Management, 28(2), 298-320.
Cho, W. & Olsen, M. (1998). "A Case Study Approach to Understanding the Impact of Information Technology on Competitive Advantage in the Lodging Industry." (“A Case Study Approach to Understanding the Impact of Information ...”) Journal of Hospitality & Tourism Research.
Craigwell, R. (2007). Tourism Competitiveness in Small Island Developing States. World Institute for Development Economic Research (UNU-WIDER), Working Papers.
D'Cruz, J. and Rugman, A. (1992) New Concepts for Canadian Competitiveness. Kodak, Canada.
Dobni, C. & Luffman, George. (2003). "Determining the Scope and Impact of Market Orientation Profiles on Strategy Implementation and Performance.” Strategic Management Journal.
Dunning, J.H. (1993) Multinational Enterprises and the Global Economy. Addison Wesley, New York.
Hair, J. F. Jr., Anderson, R. E., Tatham, R. L., Black, W. C. (1998). Multivariate Data Analysis (5th ed). New Jersey, Prentice-Hall.
Hoa, P.V. 2023. Which technologies have the greatest potential for growth in the next 10 years? Access from: https://naict.tttt.nghean.gov.vn/cds/nhung-cong-nghe-nao-co-tiem-nang-phat-trien-manh-nhat-trong-10-nam-toi-198.html.
Kim, K. J. & Lee, S. (2007). Factors affecting the implementation success of Internet-based information systems. Computers in Human Behavior. 23 (4).
Kim, D., Chung, N., & Lee, C. K. (2017). The effect of information technology investment on firm-level performance in the hospitality industry. International Journal of Contemporary Hospitality Management, 29(12), 3099-3119.
Kirca, A.H., Jayachandran, S., Bearden, W. (2005). Market Orientation: A Meta-Analytic Review and Assessment of Its Antecedents and Impact on Performance. Journal of Marketing, 69.
Kohli, A. K., & Jaworski, B. J. (1990). Market Orientation: The Construct, Research Propositions, and Managerial Implications. Journal of Marketing, 54(2).
Liu, C., Kemerer, C., Slaughter, S., Smith, M. (2012). Standards Competition in the presence of conversion technology: An Empirical Analysis of the Flash Memory Card Market. 36(3).
Laudon, K. & Laudon, J. & Elragal, A. (2013). Management Information Systems: Managing the Digital Firm.
Nguyen, T.N. & Luu, D.H. (2019). The impact of information technology on the factors constituting the competitiveness of enterprises in Can Tho. Journal of Science Can Tho University.
Nguyen, Q. (2004). Competitive advantage: concepts, theories and practices. Economy and Forecast Review, 12, 14-17.
Nugroho, M.S. et al. (2022). Coastal Tourism: Development Strategy of Loang Baloq Beach in Lombok Island, Indonesia.Journal of Environmental Management and Tourism, (Volume XIII, Summer), 4(60): 949 - 965. DOI:10.14505/jemt.v13.4(60).04
Onar, S. C., and Polat, S, 2010. The factors affecting the relationship between strategic option and the competence building process: An empirical examination.
Patiar, A., & Wang, Y. (2016). "The effects of transformational leadership and organizational commitment on hotel departmental performance. International Journal of Contemporary Hospitality Management, 28(3).
Porter, M. E. (1980). Competitive Strategy: Techniques for Analyzing Industries and Competitors. New York: Free Press.
Porter, M. E. (1985). Competitive advantage: Creating and sustaining superior performance. Free Press.
Sigala, M., Christou, E., & Gretzel, U. (2017). Social media in travel, tourism and hospitality: Theory, practice and cases. Ashgate Publishing, Ltd.
Stair, R. and Reynolds, G. (2017). Principles of Information Systems 13th Edition. Cengage Learning Publisher.
Tsai, H., Song, H.Y. & Won, K. K. F. (2009). Tourism and Hotel Competitiveness Research, Journal of Travel.
Thompson, A.A., Strickland, A.J. & Gamble, J.E. (2007). Crafting and executing strategy – concepts and cases, 15th edition. USA: MacGraw-Hill/Irwin.
Xiang, Z., Du, Q., Ma, Y., & Fan, W. (2017). A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism. Tourism Management, 58, 51-65.
Zhang, Z., Ye, Q., Law, R., & Li, Y. (2018). Big data analytics in tourism and hospitality: A literature review. Tourism Management, 68, 301-323.