NAVIGATING PUBLIC RELATIONS IN LOCAL GOVERNMENT CONFLICTS: A Study on The Entertainment Venue Closure in East Java

Article Sidebar

PDF
Published: Nov 8, 2024
DOI: https://doi.org/10.20414/sangkep.v7i3.11587
Keywords:
Conflict Resolution, Government Relations, Mediation, Public Relations

Main Article Content

Surya Darmawati
a:1:{s:5:"en_US";s:21:"Universitas Brawijaya";}
Maulina Pia Wulandari
Universitas Brawijaya
Reza Safitri
Universitas Brawijaya

Abstract

This study investigates the crucial function of the Public Relations (PR) Department of one of the Municipal administration offices in East Java in resolving issues between the administration and the public. The PR department is essential in overseeing the public perception by guaranteeing the clear and efficient distribution of information on government acts, policies, and initiatives.  The study is on the PR department's dual role as both an expert prescriber and a communication facilitato to improve government-public relations and mediate conflicts. The study employed a qualitative research methodology, which involved conducting interviews to investigate the role of the PR department. The findings suggest that the department is responsible for creating and executing communication strategies for the Mayor's office. They serve as a mediator between government officials and the public. The department also promotes the resolution of problems by working for the interests of both the government and the public, creating transparency and trust. Ultimately, the PR Department of the Municipal administration office is crucial for improving communication and maintaining constructive relations between the government and the public. The study suggests that enhancing strategic communication planning and implementing transparency measures would be beneficial in reinforcing public trust and promoting active participation.

Downloads

Download data is not yet available.

Article Details

Issue
Vol. 7 No. 3 (2024): Building Tolerance and Inclusivity in Indonesian Society
Section
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors who publish with this journal agree to the following terms:

Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under the Creative Commons Attribution International License (CC BY 4.0) that allows others to share the work with an acknowledgement of the works authorship and initial publication in this journal. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journals published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See Open Access Sangkép: Jurnal Kajian Sosial Keagamaan).

References

Cancel, A. E., Cameron, G. T., Sallot, L. M., & Mitrook, M. A. (1997). It depends: A contingency theory of accommodation in public relations. Journal of Public Relations Research, 9(1), 31–63. https://doi.org/10.1207/s1532754xjprr0901_02

Cancel, A. E., Mitrook, M. A., & Cameron, G. T. (1999). Testing the contingency theory of accommodation in public relations. Journal of Public Relations Research, 11(1), 29-60. https://doi.org/10.1207/s1532754xjprr1101_02

Coombs, W. T. (2007). Ongoing crisis communication: Planning, managing, and responding. Sage Publications.

Coombs, W. T. (2018). Ongoing Crisis Communication: Planning, Managing, and Responding (5th ed.). SAGE Publications.

Coombs, W. T., & Holladay, S. J. (2015). The handbook of crisis communication. John Wiley & Sons.

Creswell, J. W. (2014). Research design: Qualitative, quantitative, and mixed methods approaches. SAGE Publications.

DetikJatim. (2022). Penutupan Tempat Hiburan di Kota Probolinggo. Detik.com. Retrieved from https://www.detik.com/jatim/berita/d-6302429/penutupan-tempat-hiburan-di-probolinggo

Fisher, R., Ury, W. L., & Patton, B. (2011). Getting to Yes: Negotiating Agreement Without Giving In. Penguin Books.

Fitzpatrick, K., & Bronstein, C. (2020). Public Relations and Law: Ethics and Media Accountability. Routledge.

Freeman, R. E., Parmar, B. L., & Martin, K. (2021). Stakeholder Theory: The State of the Art. Cambridge University Press.

Grunig, J. E., & Dozier, D. M. (2002). Excellent Public Relations and Effective Organizations: A Study of Communication Management in Three Countries. Lawrence Erlbaum.

Grunig, J. E., & Hunt, T. (1984). Managing Public Relations. Holt, Rinehart and Winston.

Heath, R. L. (2010). Crisis communication: Defining the field and its contribution. In The SAGE Handbook of Public Relations (pp. 275-288). Sage Publications.

Jin, Y., Pang, A., & Smith, J. (2018). Crisis communication and ethics: The role of public relations. Journal of Communication Management, 22(1), 30-43. https://doi.org/10.1108/JCOM-11-2016-0093

Kang, M., & Sung, M. (2021). Public relations’ role in corporate social responsibility and crisis communication. Journal of Public Relations Research, 33(1), 23-39.

Kent, M. L., & Taylor, M. (2016). From Homo Economicus to Homo Dialogicus: Rethinking social media use in public relations. Public Relations Review, 42(1), 24-32.

Kompas. (2022). Protes Penutupan Tempat Hiburan di Probolinggo. Kompas.com. Retrieved from https://www.kompas.com/berita/d-6305188/protes-penutupan-tempat-hiburan

Liu, B. F., Austin, L., & Jin, Y. (2020). Crisis communication strategies in the digital age. Journal of Communication Management, 24(3), 169-186.

McNair, B. (2017). An Introduction to Political Communication. Routledge.

Miles, M. B., Huberman, A. M., & Saldana, J. (2019). Qualitative Data Analysis: A Methods Sourcebook. SAGE Publications.

Moore, C. W. (2014). The Mediation Process: Practical Strategies for Resolving Conflict. John Wiley & Sons.

Parsons, P. J. (2016). Ethics in Public Relations: A Guide to Best Practice. Kogan Page.

Sugiyono. (2014). Metode Penelitian Pendidikan (Pendekatan Kuantitatif, Kualitatif, dan R&D). Alfabeta.

Taylor, M. (2019). Public relations and crisis communication: An updated examination. Public Relations Journal, 13(4), 21-30.

Wigley, S., & Zhang, W. (2011). A study of PR practitioners’ use of social media in crisis planning. Public Relations Review, 37(1), 65-67.

Wilcox, D. L., Cameron, G. T., & Reber, B. H. (2015). Public Relations: Strategies and Tactics. Pearson.

Yin, R. K. (2018). Case study research and applications: Design and methods. SAGE Publications.